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(PDF) https://drive.google.com/open?id=1d_gZVN3snQgnDRM_XoT_xiL3GVBoTp4C

Exam MB-240: Microsoft Dynamics 365 Field Service measures your ability to accomplish the following technical tasks: configure field service applications; manage work orders; schedule and dispatch work orders; manage field service mobility; manage inventory and purchasing; and manage assets and agreements.

• Configure field service applications (20-25%)
• Manage work orders (15-20%)
• Schedule and dispatch work orders (20-25%)
• Manage field service mobility (10-15%)
• Manage inventory and purchasing (10-15%)
• Manage assets and agreements (10-15%)

https://docs.microsoft.com/en-us/learn/certifications/exams/mb-240

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MB-240 Free Exam Questions & Answers | practice

QUESTION 1
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains
a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while
others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not
appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically
generate work orders based on agreements, and send invoices on a recurring basis by customer.
Solution: You implement the following configuration changes. 1) Create Agreement 2) Define Booking Setup 3) Create
Invoice Setup 4) Set Auto Generate Invoice = Yes 5) Populate Generate Agreement Invoices X Days in Advance
Does this meet the goal?
A. Yes
B. No
Correct Answer: B

QUESTION 2
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains
a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while
others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not
appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the
cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create Business Closures.
5) Create Bookable Resources with Hourly Rates.
Does this meet the goal?
A. Yes
B. No
Correct Answer: B

QUESTION 3
The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to
the most appropriate resource scheduling.
The manager is unable to optimize requirements and bookings related to work orders.
Which three settings are required? Each correct answer presents part of the solution.
A. Assign the Field Service-Administrator security role to the RSO user.
B. Add the RSO dispatcher role to a dispatcher.
C. Enable Resource Scheduling Optimization.
D. Set Connect to Maps as Yes.
E. Add RSO to the profile Field Service-Administrator.
Correct Answer: CDE
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration

QUESTION 4
You are a Dynamics 365 for Field Service Mobile (FSM) customizer.
Technicians report that they are not seeing their Bookings in the FSM app.
You need to investigate why they cannot see their bookings.
What are three actions you must take to perform your investigation? Each correct answer presents a complete solution.
A. Check Drip Scheduling setting on the Bookable Resource.
B. Check sync filter on Bookable Resource Booking View.
C. Check if sync filter on Bookable Resource entity is too restrictive for offline mode.
D. Check that FSM app is synching to server.
E. Check if sync filter on Bookable Resource Booking entity is too restrictive for offline mode.
Correct Answer: ACE
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/mobile-faq-bookings-notshowing

QUESTION 5
You are a Dynamics 365 for Field Service Mobile customizer.
Your mobile technicians indicate that when in offline mode, they do not have access to the same data set that is
available online. Offline mode contains less account and work order data, and users cannot see warehouses.
You need to determine which updates to make within the mobile project so that technicians can see the appropriate
information.
Which three actions should you choose? Each correct answer presents a complete solution.
A. Update Synchronization setting to Always Full Sync.
B. Update entity Sync Filter.
C. Update View filters.
D. Update the Max Sync Records setting.
E. Update the entity Mode to Online and Offline.
Correct Answer: BDE

QUESTION 6
You are onsite, working on a customer\\’s factory floor. You need to return tomorrow and replace a belt on the conveyor.
You look at the inventory in Warehouse 1, and there are 10 in stock. You pull the belt from stock and create an
inventory transfer record.
What are the two correct steps to complete the transfer? Each correct answer presents part of the solution.
A. Select the source warehouse, then select the destination warehouse.
B. Enter the quantity to transfer, then click transfer.
C. Enter the part number from the drop down, then click to transfer.
D. Select the From warehouse location, then select the To warehouse location.
Correct Answer: AB
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-inventorytransfer

QUESTION 7
Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.
You need to configure the schedule board so that bookings are easily visible to the dispatchers.
How can you configure Dynamics Field Services to increase booking visibility?
A. Configure a work order type for high priority issues, to help categorize high priority work order records.
B. Configure an Incident type for high priority incidents on work order records.
C. Configure the status color for a booking status record, to identify high priority work order records.
D. Configure a priority record to allow you to identify high priority work order records.
Correct Answer: C

QUESTION 8
You are a Dynamics 365 for Field Service Administrator.
You have a requirement to make a custom attribute “Contract Status” required and to not allow invalid data to be
entered in the attribute.
What are three ways that you can make an attribute required on a form within the Dynamics 365 for Field Service
Mobile App and ensure invalid data cannot be entered? Each correct answer presents a complete solution.
A. Create an OnSave rule, and display a message to the user if the specific field does not meet the required conditions.
B. Create an OnChange rule, and set a simple validation for a field to check whether the field contains data.
C. Create an Option Set with all possible options for the attribute.
D. Create an OnChange rule to highlight a field when it does not contain correct field data.
E. Create an OnSave rule to check any field\\’s data, but without highlighting the field when the condition is not met.
Correct Answer: ACE

QUESTION 9
You work for a recycling company that provides customers with large compactor units to collect their recyclable
materials. The compactor units are comprised of two separate components: a container to collect the recyclable
materials and a
separate component that compacts the recyclable materials to make them easier to transport.
These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance
and repairs.
You need to easily track the containers that your company has at each client location and maintain a service history for
each of the sub-components.
A. Configure the customer asset records hierarchically, and maintain service history at the sub-component level.
B. Configure the customer inventory records individually, in order to maintain the service history at the parent
component level.
C. Configure the customer inventory records in a hierarchy, and maintain service history at the sub-component level.
D. Configure the customer asset records hierarchically, and maintain service history at the service account level.
Correct Answer: A
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-set-upcustomer-assets

QUESTION 10
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains
a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while
others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not
appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the
cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create the Holiday Schedule.
Does this meet the goal?
A. Yes
B. No
Correct Answer: B

QUESTION 11
You are a Dynamics 365 for Field Service Administrator.
You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and
set up the sub-components for the customer asset.
What must you do to properly set up the assets?
A. Add the compressor sub-components as sub-assets on the refrigerator customer asset record.
B. Click View Hierarchy on the refrigerator customer asset record.
C. Set the Master Asset on the sub-components to the refrigerator Customer Asset record.
D. Add the compressor sub-components as customer asset records.
Correct Answer: A

QUESTION 12
You are a Dynamics 365 for Field Service Administrator and work for a manufacturing firm. You are receiving support
requests that field engineers are unable to see a custom area entitled “Parts Requests” within the Dynamics 365 Field
Service Mobile App.
You need to troubleshoot the Dynamics 365 for Field Service mobile app to ensure that the field engineers are able to
view the customizations created.
What are the three steps you can take to troubleshoot the issue reported? Each correct answer presents a complete
solution.
A. Ensure that the Dynamics Mobile solution with the appropriate customizations has been published.
B. Synchronize the Dynamics 365 for Field Service Mobile App.
C. Ensure that a security role has been assigned to the project.
D. Verify that the impacted field engineers are enabled to use this project.
E. Ensure that the Woodford project with the appropriate customizations has been published.
Correct Answer: BCE

QUESTION 13
You are a Dynamics 365 for Field Service administrator for a construction company.
You need to schedule a work order for a group of resources that will work together for a set number of days, week, or
months.
How should you achieve the goal without scheduling the same requirements multiple times manually by using the
schedule board (or with the schedule assistant)?
A. Use Facility Scheduling
B. Use Multi-Resource Scheduling
C. Use Resource Crew Scheduling
D. Use Universal Resource Scheduling
Correct Answer: B
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/multi-resourcescheduling-requirement-groups

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